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FREQUENTLY ASKED QUESTIONS

What countries do you ship to?

We currently ship to the United States, Canada, Australia, the UK, the EU and Mexico. To enquire about shipping to a different destination, please contact us.

What are your shipping rates?

We offer economical shipping with Airmail by Japan Post for reliable and cost-effective delivery.

How fast do you ship?

Orders are dispatched within 1-3 days, with a typical delivery time of 8-12 business days.

Will I face extra customs charges?

Additional charges depend on your location. We classify products to minimize customs fees where possible.

What’s your return policy?

Unsatisfied? Contact us within 14 days for a return or exchange. Conditions apply for returns to ensure product integrity.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

How do you ensure competitive prices?

Our direct sourcing from Japan guarantees not just competitive prices, but also authentic and high-quality products.

Can I get help with Japanese labels?

Absolutely! We provide English instructions upon request. Contact us atcontact@hellojapan.shop